Building connections and conversations between artists, collectors, and designers.
Est. 2004

HOLIDAY SHIPPING!!

For US orders: Get your orders in by 12/15 to guarantee a Christmas delivery.

For International orders: Get your orders in by 12/1. Please note: We do not guarantee a Christmas delivery for International orders. Most orders take on average two weeks, but sometimes it can be up to 3 months. We are not responsible for packages that do not arrive by Christmas.

We will have extra shipping days!

12/16, 12/18, 12/22 (the last day of shipping for the year)

1/6/15 will resume shipping.

Express shipping is available, please email orders@littlepaperplanes.com

Please read carefully before placing an order.

Do you live in the Bay area and want to pick up your order? We can put the order together for you to pick up! Just send us an email!

If you have an issue or want a return, please email us (orders@littlepaperplanes.com) Do not call us at the shop.

855 Valencia Street between 19th and 20th in San Francisco

415-643-4616

All orders are processed on Mondays and are shipped out on Tuesdays. If your order is not received by Monday at 11am (California Time), it will go out the following week.

There is only one shipping day a week, if you have a special request like a birthday etc. please email us and we can make sure your order goes out earlier, but as a general there are no exceptions on this.

You will get an email when we receive your order.

You will get another email when it is actually shipped and will give the delivery confirmation number.

(questions about returns? Information about returns is at the end of this)

For Orders in the US:

All Orders under $90.00 are shipped Priority Mail via the Post Office with Delivery Confirmation which only provides delivery confirmation, not tracking. This tells us when and where the package was delivered.

All Orders under $15.00 are shipped via First Class with Delivery Confirmation.

All Orders over $65.00 will be shipped with Signature Delivery.

All Orders over $100.00 are shipped via Signature Delivery plus insurance.

Express Shipping is available for an extra fee, please email us for rates.

There are no refunds on lost packages. This is something that will need to be filed with the Post Office.

Here are the shipping/handling prices for orders shipped in the USA:

$0-$14.99------------------$3.65
$20-39.99------------------$7.45
$40-64.99------------------$9.75
$65-90.00------------------$11.75
$90-and up-----------------$16.75 (US ONLY)

**All California residents pay for 8.75% Sales Tax.

For Orders outside the US:

All Orders under $90.00 are shipped via First Class through the Post Office which provides a Package ID number.

All Orders over $90.00 are shipped via Priority Mail through the Post Office which provides a Tracking Number and usually a delivery time of a week or so.

Express Shipping is available for an extra fee, please email us for rates.

Little Paper Planes is not responsible for any International orders once it has been shipped. Please be aware of your countries postal service and keep in mind packages at customs takes anywhere from a week to 3 months to go through, so we cannot give any sort of real guarantee. However with that said we have had very few problems with shipping out of the US and most international customers receive their orders within 2 weeks after it has been shipped out. Please be aware your country may charge tax and duties, Little Paper Planes is not responsible for the taxes that your country charges you.

In early 2013, the Post Office raised prices for international shipping. We wanted to keep them as low as possible, but unfortunately the new rates are very high.


$0-$14.99------------------$11.95
$15-34.99------------------$14.95
$35-64.99------------------$16.95
$65.00-89.99---------------$18.95
$90-and up-----------------$45.00

International Customers: Be aware you may be charged a tax on all goods shipped. We have no control nor is it our responsibility over any taxes you may be charged when picking your package up from customs. We run a business so we try to be legit in all our business practices which includes marking "merchandise" and listing all items inside the package that is sent to you. For more information, please contact your local Post Office.

RETURNS

If there is a need for an exchange or return for any reason, we MUST be notified within 5 days of you receiving the package otherwise we will not be able to process the request. We do NOT accept returns sent to us without a prior email. This is due to the nature of how we pay our artists and printing our pieces. Also please email us with any questions in regards to prints. Most prints are extremely delicate and cannot handle back and forth shipping, so refunds and exchanges are handled on a case by case situation. Once we agree to the return, it is the customers responsibility to package it so it will not get damaged. If we receive a damaged return, we can NOT refund the customer. A lot of items on the site are one of a kinds, so anything of that nature is non-refundable.

Shipping costs are non-refundable.

It is also not our responsibility if you do not pick up your order from the Post Office and it gets returned to us. We do not refund those orders.

ACKNOWLEDGMENT OF TERMS:

By completing your purchase you agree to the terms above.

Most of all the packaging supplies used for shipping for Little Paper Planes orders are made of at least 80% recycled materials.